Problema com assinatura PRO
Olá, fiz a assinatura PRO em 01/06. Funcionou por uns dias e hoje quando acessei estava pedindo para fazer upgrade para o PRO. Fiz logout e login para ver se resolvia e agora aparece que meu plano é gratuito, apesar de mostrar uma assinatura ativa.
Segue link com print da tela: https://imgur.com/a/7UiwQSL
I am also experiencing this issue too. My pro subscription is active but it keeps telling me to upgrade to pro to unlock features. It also keeps asking me to "select current chart" fromthe settings every few minutes.
tiagopaulino escreveu:
Olá, fiz a assinatura PRO em 01/06. Funcionou por uns dias e hoje quando acessei estava pedindo para fazer upgrade para o PRO. Fiz logout e login para ver se resolvia e agora aparece que meu plano é gratuito, apesar de mostrar uma assinatura ativa.
Segue link com print da tela: https://imgur.com/a/7UiwQSL
Amigo você assinou dia 01/05 ou 01/06?
Dre escreveu:
I am also experiencing this issue too. My pro subscription is active but it keeps telling me to upgrade to pro to unlock features. It also keeps asking me to "select current chart" fromthe settings every few minutes.
We're checking about this
Merlls escreveu:
Amigo você assinou dia 01/05 ou 01/06?
01/06, no começo dessa semana.
tiagopaulino escreveu:
01/06, no começo dessa semana.
Acho que normalizou, tem como ver?
Merlls escreveu:
Acho que normalizou, tem como ver?
posso pagar novamente o meu pró por pix?
não sei se tu conseguiu ver a questão dos 4 meses promocionais... poderia ser no pix essa promo?
se sim já diz quanto fica e a chave porfavor...
Ariel wrote:
posso pagar novamente o meu pró por pix?
não sei se tu conseguiu ver a questão dos 4 meses promocionais... poderia ser no pix essa promo?
se sim já diz quanto fica e a chave porfavor...
Amigo tô esperando o Gustavo (que é do financeiro) aparecer pra vir aqui responder você
Merlls escreveu:
Amigo tô esperando o Gustavo (que é do financeiro) aparecer pra vir aqui responder você
tudo bem, vou aguardar então, é que não queria deixar o meu pró acabar rsrs
Merlls escreveu:
Acho que normalizou, tem como ver?
Olá, ainda não resolveu. Como faço?
Problem still there...:/
Lelé escreveu:
Problem still there...:/
t's probably an extension. There's a good chance an ad blocker or privacy extension is blocking something it shouldn't.
Could you help us identify which one it is? To do that:
In regular Chrome, go to chrome://extensions
Temporarily disable all extensions
Reload Zero Charts and try logging in again
If it works, re-enable your extensions one by one until you find the one causing the issue
The most common suspects are privacy-focused extensions such as uBlock Origin, Privacy Badger, Cookie AutoDelete, or any ad blocker with aggressive filtering settings.
Once you identify the extension, simply add zerocharts.com.br to its whitelist/exceptions list.
Lelé escreveu:
Problem still there...:/
Did you have time to try?
We'll add more days to your subscription to make up for the inconvenience.
Merlls wrote:
t's probably an extension. There's a good chance an ad blocker or privacy extension is blocking something it shouldn't.
Could you help us identify which one it is? To do that:
In regular Chrome, go to chrome://extensions
Temporarily disable all extensions
Reload Zero Charts and try logging in again
If it works, re-enable your extensions one by one until you find the one causing the issue
The most common suspects are privacy-focused extensions such as uBlock Origin, Privacy Badger, Cookie AutoDelete, or any ad blocker with aggressive filtering settings.
Once you identify the extension, simply add zerocharts.com.br to its whitelist/exceptions list.
I only have a Ad-Blocker extension for chrome, where I already whitelisted ZeroCharts before.
I followed the steps you told me to, and the problem is still there. Not sure why.
Merlls wrote:
Did you have time to try?
We'll add more days to your subscription to make up for the inconvenience.
Its okey. I dont need more days. I just cancelled it.
Lelé escreveu:
Its okey. I dont need more days. I just cancelled it.
I’ve just processed your refund.
Dre escreveu:
I am also experiencing this issue too. My pro subscription is active but it keeps telling me to upgrade to pro to unlock features. It also keeps asking me to "select current chart" fromthe settings every few minutes.
You’re using Chrome as well, right?
This issue started this week, and we’re currently working to identify and fix it.
Merlls wrote:
You’re using Chrome as well, right?
This issue started this week, and we’re currently working to identify and fix it.
Yes i'm on chrome. So far I've realized that it happens mostly when zero gives the notification that there's an update (which comes in pretty often) then afterwards I have to reselect my chart and also re-add some of the album/single arts that I had set manually. Hopefully this helps to narrow down the issue.
Dre wrote:
Yes i'm on chrome. So far I've realized that it happens mostly when zero gives the notification that there's an update (which comes in pretty often) then afterwards I have to reselect my chart and also re-add some of the album/single arts that I had set manually. Hopefully this helps to narrow down the issue.
Thank you for the feedback, it will be helpful.
We're working on bringing full sync to ZERO for PRO users, and album covers will also be stored in the cloud.
These updates you're seeing are mostly us fixing bugs or pushing updates to the beta. They should become less frequent now that we've launched a dedicated beta development site.
Also I gave you one more month for free for the inconvenience, we're just 3 working on ZERO, so sometimes I can't reply and check everything very fast.
Merlls wrote:
Thank you for the feedback, it will be helpful.
We're working on bringing full sync to ZERO for PRO users, and album covers will also be stored in the cloud.
These updates you're seeing are mostly us fixing bugs or pushing updates to the beta. They should become less frequent now that we've launched a dedicated beta development site.
Also I gave you one more month for free for the inconvenience, we're just 3 working on ZERO, so sometimes I can't reply and check everything very fast.
Okay I understand and I really appreciate the work you guys do for us on ZERO regardless. Thank you so much ❤️