Unknown error from lastfm - Upload Scrobbles

halmein · May 12, 2026 · 20 respostas

halmein · May 12, 2026

Hello,

I'm an accustomed user of zerocharts (since about 5 years) and I've been able to put my hands on the new udpate since it is now available for everyone (couldn't log in before as I only signed up with my last fm account).

It's kind of frustrating because I can't upload my scrobbles to create a new chart, all i see is live chart (I've been trying many times since yesterday by following the tutorial and trying different settings). The only thing I get is "incomplete" and unknown error from lastfm. I know my username is right as it works for chartsfm... any idea of what I can do ?


Please help!

paulpesto · May 12, 2026

Hello,

I am a new user, and I am also stuck getting unknown error from lastfm when i try to sync my charts to get the scrobble how to fix this? whenever i tried to load my charts i also get "Erro ao atualizar scrobbles"

bhavik333 · May 12, 2026

This is the same issue I'm getting :(

bhavik333 · May 12, 2026

I figured it out, my scrobbles/recent listening were private. They need to be public to sync the charts.

Merlls · May 12, 2026

paulpesto escreveu:

Hello,

I am a new user, and I am also stuck getting unknown error from lastfm when i try to sync my charts to get the scrobble how to fix this? whenever i tried to load my charts i also get "Erro ao atualizar scrobbles"

halmein escreveu:

Hello,

I'm an accustomed user of zerocharts (since about 5 years) and I've been able to put my hands on the new udpate since it is now available for everyone (couldn't log in before as I only signed up with my last fm account).

It's kind of frustrating because I can't upload my scrobbles to create a new chart, all i see is live chart (I've been trying many times since yesterday by following the tutorial and trying different settings). The only thing I get is "incomplete" and unknown error from lastfm. I know my username is right as it works for chartsfm... any idea of what I can do ?


Please help!

Hello, you guys have to make your scrobbles public and try again

paulpesto · May 13, 2026

Hello,
My Recent Listening is not private by default and I never changed it, I'm not sure what other setting can i change to make sure my scrobbles are public but it is still not working, does this require a pro last.fm subscription?
Thank you in advance

Merlls · May 13, 2026

paulpesto wrote:

Hello,
My Recent Listening is not private by default and I never changed it, I'm not sure what other setting can i change to make sure my scrobbles are public but it is still not working, does this require a pro last.fm subscription?
Thank you in advance

No, it doesn’t require. Sometimes if you account is old there’s scrobbles with no timestamp. Can you tell me your lastfm user?

Merlls · May 14, 2026

paulpesto wrote:

Hello,
My Recent Listening is not private by default and I never changed it, I'm not sure what other setting can i change to make sure my scrobbles are public but it is still not working, does this require a pro last.fm subscription?
Thank you in advance

It worked for you?

paulpesto · May 14, 2026

Merlls wrote:

No, it doesn’t require. Sometimes if you account is old there’s scrobbles with no timestamp. Can you tell me your lastfm user?

Sorry, I hadn't seen your response
Sadly it did not work yet, my last fm account is https://www.last.fm/user/paulpesto
I Have been trying to load my scrobbles even for low amount of weeks with no success, even choosing as little as one month timeframe
Thank you so much for your patience and help.

Merlls · May 15, 2026

paulpesto wrote:

Sorry, I hadn't seen your response
Sadly it did not work yet, my last fm account is https://www.last.fm/user/paulpesto
I Have been trying to load my scrobbles even for low amount of weeks with no success, even choosing as little as one month timeframe
Thank you so much for your patience and help.

I still trying to fix this, I'll quote once I'll get something

Merlls · May 15, 2026

bhavik333 escreveu:

This is the same issue I'm getting :(

It worked?

paulpesto · May 16, 2026

Merlls wrote:

I still trying to fix this, I'll quote once I'll get something

Any updates?

Merlls · May 16, 2026

paulpesto wrote:

Any updates?

Not yet, the dev is taking some time off until tomorrow

kaykevittar · May 17, 2026

Hello, when I try to sync my 206 weeks, it only multiplies the weeks during upload and doesn't show up.Hello, when I try to sync my 206 weeks, it just multiplies the weeks during upload and none appear as "complete," and it's stuck in this infinite loop. Please help me.

Merlls · May 17, 2026

kaykevittar wrote:

Hello, when I try to sync my 206 weeks, it only multiplies the weeks during upload and doesn't show up.Hello, when I try to sync my 206 weeks, it just multiplies the weeks during upload and none appear as "complete," and it's stuck in this infinite loop. Please help me.

You typed your Lastfm username as kayke. Is that your lastfm account? https://www.last.fm/user/kayke

Merlls · May 17, 2026

paulpesto wrote:

Any updates?

Is that your lastfm username/profile? https://www.last.fm/user/pauplpesto

paulpesto · May 18, 2026

Merlls wrote:

Is that your lastfm username/profile? https://www.last.fm/user/pauplpesto

No its https://www.last.fm/user/paulpesto you wrote 'pauplpesto' it is paulpesto

Merlls · May 18, 2026

paulpesto escreveu:

No its https://www.last.fm/user/paulpesto you wrote 'pauplpesto' it is paulpesto

You have to correct to paulpesto too, when try to create a chart. You typed "pauplpesto" in the configuration page

kaykevittar · May 19, 2026

Oh, I had entered the wrong username, I managed to fix it! But now my charts are completely... Oh, I had entered the wrong username, I managed to fix it! But now my charts are totally weird, not ALL the charts that should be counted are being counted like they were in the old zero charts.One of my artists was at #1 for many weeks and now only appears 7 times, and all the albums, songs, and other artists are the same. Can you help me?

Merlls escreveu:

You typed your Lastfm username as kayke. Is that your lastfm account? https://www.last.fm/user/kayke

Merlls · May 19, 2026

kaykevittar escreveu:

Use Africa Dakar as your timezone, to get the same stats from the classic Zero

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