Number of plays not showing right #2
Hello, I already had this thread opened but it's closed now. Just wanted to mention that I noticed it happen once again, it doesn't show the right amount of plays for the album
For example on last.fm I have 643 plays for Jade's album, and on zerocharts page it shows 561 plays but it also doesn't match total amount of plays from when album was on my charts so I don't know what's the issue now...
Hey! The album page counts the scrobbles saved in your browser, so a gap with Last.fm usually means some plays haven't reached ZERO yet, or were scrobbled under a slightly different album name.
Could you send a print of the album page on ZERO and tell us when you last synced? That helps us find the missing plays.
Bruno7kp wrote:
Hey! The album page counts the scrobbles saved in your browser, so a gap with Last.fm usually means some plays haven't reached ZERO yet, or were scrobbled under a slightly different album name.
Could you send a print of the album page on ZERO and tell us when you last synced? That helps us find the missing plays.
Hello, I'm not sure what print is so I'm gonna send you the links if they can help
667 plays https://www.last.fm/user/nebojsa92/library/music/Jade/THAT%27S+SHOWBIZ+BABY!
585 plays https://zerocharts.com.br/library/music/Jade/THAT'S+SHOWBIZ+BABY!
edit: for some reason it opens the link without ! at the end, so make sure to copy the links in full
Thanks for the links, that helped! We checked your Last.fm history: all 667 plays are there under the exact album name, so ZERO should count them all. Some older plays just didn't reach your browser in an earlier sync (your newer plays are arriving fine, the gap has stayed at 82).
To fix it, please reload that period:
- Go to Settings → Charts
- In Stored scrobbles, click Load next to nebojsa92
- Set the start date to 2025-10-01 and keep "Recalculate affected weeks in charts" checked
- Wait until it finishes, then open the album page again
Let us know if it still shows less than Last.fm after that.